Warranty Protection

Comprehensive warranty coverage for your tiny house investment. Quality construction backed by our commitment to excellence.

What's Covered

Our comprehensive warranty protects your investment with multiple levels of coverage.

Structural Warranty

1 Year

Complete structural integrity including frame, foundation, roof, and exterior walls.

  • Frame and foundation
  • Roof and exterior walls
  • Windows and doors
  • Trailer and axles

Systems Warranty

6 Months

Electrical, plumbing, and HVAC systems installed during construction.

  • Electrical wiring and outlets
  • Plumbing and water systems
  • HVAC installation
  • Insulation and vapor barriers

Workmanship

90 Days

Craftsmanship and finish quality including interior and exterior work.

  • Interior finish work
  • Exterior siding and trim
  • Cabinet and millwork
  • Hardware and fixtures

Warranty Exclusions

Understanding what's not covered helps prevent issues and maintain your warranty.

Not Covered by Warranty

  • Normal wear and tear
  • Damage from accidents or misuse
  • Modifications made by others
  • Weather damage (hail, flood, etc.)
  • Lack of proper maintenance
  • Customer-supplied materials or appliances
  • Damage during transport or setup
  • Issues not reported within warranty period

How to Make a Warranty Claim

Simple steps to get warranty issues resolved quickly.

Process Steps

1

Contact Us

Call or email to report the warranty issue with photos if possible

2

Documentation

Provide purchase date, serial number, and detailed description

3

Assessment

We'll evaluate the claim and may arrange for inspection

4

Resolution

Approved claims will be repaired or replaced at no cost

Required Information

For All Claims

  • • Original purchase contract or invoice
  • • Tiny house serial number
  • • Clear photos of the issue
  • • Detailed description of the problem

For System Issues

  • • When the problem first occurred
  • • Any troubleshooting attempts
  • • Environmental conditions
  • • Usage patterns or changes

Response Time

  • • Initial response: 24-48 hours
  • • Assessment complete: 3-5 business days
  • • Repair scheduling: 1-2 weeks
  • • Emergency issues: Same day response

Need Warranty Support?

Our warranty team is here to help resolve any covered issues quickly and professionally.

Warranty Contact

(479) 285-0221

Mon-Fri, 8 AM - 5 PM

warranty@newcandlecottages.com

24-48 hour response